Hosted VoIP
Easy To Use & Powerful Virtual Phone Solutions
Pay As You Go
- + Subscription is per user
- + Simply pay for the calls you make
- + Per second billing, no hidden call charges
- + Majority of features are included, with few options
- + 1 month contract
Bundled Minutes
- + Subscription is per user
- + 2000 inclusive minutes per month*
- + Bundled minutes are pooled (shared) across all users
- + Calls outside bundle are charged as PAYG
- + 1 month contract
* Bundled minutes include 01/02 UK landlines, UK Mobiles and 03 UK landlines.
** 01/02 UK Landlines | UK Mobile (Max 50% of inclusive mins) | 03 UK Landlines (Max 30% of inclusive mins)
Business Grade VoIP
Introducing Hosted VoIP
Hosted VoIP is a major upgrade from our Basic VoIP service. Designed to scale effortlessly from a single user to hundreds, it delivers a powerful, feature-rich, and highly flexible communications solution. With simple 1-month contracts, you can adapt your service as your needs change — without being tied into long-term commitments.
Whether you’re a home user looking for greater control, a sole trader working on the move, or a growing business with teams across the globe, Hosted VoIP provides the flexibility, reliability, and advanced features to keep you connected.
We can offer a choice of Pay As You Go (PAYG) path, or one with bundled minutes. All users must be one or the other, they cannot be split.
Users
Think of a user as an individual person within your organisation. If they need their own extension and the ability to make and receive calls independently, a user licence will be required.
Bundled Minutes
If you opt for the bundled minutes path, these minutes are pooled. For example, 5 users would give the VoIP account a total of 10,000 minutes (5 x 2000) per month.
Callflows
Our visual Callflow builder makes configuring call routing simple. Using drag-and-drop components, you can quickly create rules, menus, and routing paths tailored to your business needs.
Number Management
Manage all of your numbers from one central location. Easily configure routing, diversions, and emergency services 999 information through a simple and intuitive interface.
Opening Hours / Holidays
Set business opening hours and holiday schedules using an easy-to-manage visual calendar. Calls can automatically route differently depending on your availability and operating times.
Call Diversion
Configure call diversions in seconds for individual numbers or across your entire account. Changes are applied instantly, making it easy to redirect calls whenever required.
Caller Menus (IVR)
Create professional caller menus with ease using our intuitive control panel. Build routing options, upload audio prompts, and direct callers to the right destination every time.
Voicemail
Create voicemail boxes for users and access messages from compatible handsets or directly within the control panel. Messages can also be emailed or downloaded for convenience.
Audio Library
The Audio Library provides a central place to manage all account audio files. Store and organise menu prompts, voicemail greetings, and music on hold recordings with ease.
On Hold Music
Choose from 16 royalty-free music playlists to enhance the caller experience. You can also upload your own licensed audio files for a more personalised touch.
Call Conferences
Conference rooms support up to 10 participants joining via extension or dedicated dial-in numbers. Conferences are easy to manage and clearly displayed within the control panel. Additional charges apply.
Feature Codes
Feature codes provide quick access to commonly used phone functions. Easily enable features such as call forwarding, hot desking, call parking, recording, and more directly from your handset.
Features
Users & Devices
Every user also benefits from access to their own control panel, providing simple management of personal call features and activity. This includes access to voicemail, call recordings, active calls, forwarding settings, and conference scheduling — all from a single, easy-to-use interface.
When a group receives a call, you can define exactly how its members are contacted. Calls can ring all members simultaneously, follow a specific routing order, cycle through users evenly, or apply more advanced hunt group strategies based on your requirements. This makes groups ideal for departments, sales teams, support desks, shared responsibilities, or any scenario where calls need to be handled efficiently by multiple people.
Beyond initial setup, our platform also gives you powerful in-life device management capabilities. Remotely perform reboots, firmware upgrades, reprovisioning, and key assignment changes directly from the control panel, without needing physical access to the device. This simplifies administration, reduces support time, and makes managing large deployments significantly more efficient.
On a per-user basis, address books can be synchronised directly to compatible devices using LDAP, providing seamless access from desk phones and supported applications. Integration with popular CRM platforms is also available, enabling contact information to remain consistent across your communications and business systems.
When synced, contacts can be searched and accessed directly from connected devices, while recognised caller information can automatically be displayed during incoming calls. This helps users quickly identify callers, improves efficiency, and creates a more professional call handling experience.
Visibility
Call Management
Itemised Calls
All inbound and outbound calls are fully itemised, including those currently in progress, giving you real-time visibility of activity across your system. Each call record includes detailed analytics such as call quality metrics, duration, routing path, and endpoint information. Where enabled, call recordings are also directly accessible from within the same view, making it easy to review interactions and troubleshoot issues.
Call Heatmap
Our Call Heatmap provides a visual, geographic representation of your call data. By mapping inbound and outbound activity to locations, it highlights where your callers are based and where your business is engaging most actively. This helps identify regional trends, demand hotspots, and opportunities for growth.
Call Recordings
Call recordings are presented in a clear, visual format, allowing you to see both sides of the conversation with channel separation. This enables playback control such as muting individual parties for clearer review. All recordings are securely encrypted and replicated across two UK-based data centres to ensure resilience, compliance, and long-term data integrity.
Number Presentation
Outbound number presentation can be fully controlled at both user and system level. You can choose to present a number assigned to your account or use an authorised external number where permitted. This flexibility allows you to maintain brand consistency, support multi-site operations, and manage outbound identity with ease.
Call Statistics
Comprehensive call statistics are available across users, groups, and the entire account, covering both inbound and outbound traffic. Data can be viewed over daily, weekly, monthly, or custom time periods, providing valuable insight into performance, call volumes, and operational trends at both individual and team level.
Call Monitoring
Call monitoring features allow authorised supervisors to listen to live calls in progress without alerting either party. This permission-based functionality is ideal for training, quality assurance, and support environments, helping improve service standards while maintaining discretion and professionalism.
Support
Faults & Security
Faults
All support requests can be raised directly through the control panel, ensuring issues are logged and tracked efficiently in one place. This enables our team to carry out real-time diagnostics, capture detailed contextual information about the fault, and provide timely updates through a ticket-based system. The result is faster resolution times and greater transparency throughout the support process.
Block List
Easily manage unwanted callers by adding specific numbers to a block list, preventing them from reaching your system. Numbers can be added manually or directly from the itemised call history, making it quick to stop persistent marketing or nuisance calls. Blocked numbers are applied instantly across your account for immediate protection.
Authentication Logs
Authentication logs provide a detailed record of all device registration and re-registration activity. This includes information such as IP addresses, ports, protocols, and associated user devices. These logs are invaluable for troubleshooting connectivity issues, auditing system access, and supporting fraud detection and prevention efforts.
Fraud Prevention Alerts
Stay protected with proactive fraud monitoring and alerting. You can set spending thresholds to trigger notifications, while intelligent monitoring systems detect unusual calling patterns or traffic spikes. Alerts can be delivered via email and SMS, enabling rapid response to potential fraud or misuse.
Call Barring
Call barring allows you to restrict outbound calling to specific number ranges or categories. This includes options such as international calling, premium rate services, or directory enquiry numbers like 118 services. These controls help reduce costs, prevent misuse, and enforce organisational calling policies.