Basic VoIP
Easy To Use & Powerful Virtual Phone Solutions
Pay As You Go
- + Subscription is per user (max 1 user)
- + Simply pay for the calls you make
- + Per second billing, no hidden call charges
- + Majority of features are included, with few options
- + 1 month contract
Bundled Minutes
- + Subscription is per user (max 1 user)
- + 1000 inclusive minutes per month*
- + Bundled minutes are pooled (shared) across all users
- + Calls outside bundle are charged as PAYG
- + 1 month contract
* Bundled minutes include 01/02 UK landlines, UK Mobiles and 03 UK landlines.
** 01/02 UK Landlines | UK Mobile (Max 50% of inclusive mins) | 03 UK Landlines (Max 30% of inclusive mins)
Phone Line Replacement
Basic VoIP
Our basic VoIP plans are designed for single user residential phone line replacement. They offer a low cost, low risk, path for you to retain landline functionality, without the complexity that our full Hosted VoIP offers. This is a no-frills introduction to VoIP which allows you to make and receive calls, either on a Pay As You Go subscription, or with inclusive Bundled Minutes.
You can choose to port your existing landline number across to our VoIP platform, or you can pick a new phone number from our ranges of UK geographic and non-geographic numbers.
Bundled Minutes
If you choose the path for inclusive minutes, you have up to 1000 minutes per month to UK destinations included. Should you exceed these allowances calls are charged at our standard pay as you go rates.
Number Management
Manage all of your numbers from one central location. Easily configure routing, diversions, and emergency services 999 information through a simple and intuitive interface.
Call Diversion
Configure call diversions in seconds for individual numbers or across your entire account. Changes are applied instantly, making it easy to redirect calls whenever required.
Voicemail
Create voicemail boxes for users and access messages from compatible handsets or directly within the control panel. Messages can also be emailed or downloaded for convenience.
Audio Library
The Audio Library provides a central place to manage all account audio files. Store and organise menu prompts, voicemail greetings, and music on hold recordings with ease.
Feature Codes
Feature codes provide quick access to commonly used phone functions. Easily enable features such as call forwarding, hot desking, call parking, recording, and more directly from your handset.
Features
Users & Devices
You can connect multiple devices however to make or receive the calls whether they be physical phones in your home, or a soft phone connected to your computer or mobile phone. There are no additional charges per device added.
If you're moving from a traditional phone line, you can continue using your existing handset with an ATA (Analogue Telephone Adapter). Alternatively, you can choose from a wide range of dedicated VoIP desk phones, cordless DECT handsets, or Wi-Fi phones.
For maximum flexibility, you can also use a softphone application on your desktop computer, laptop, or mobile device, allowing you to make and receive calls wherever you have an internet connection.
Shared phone books ensure that your team always has access to the latest contact information, helping to keep directories consistent and up to date wherever they work.
Visibility
Call Management
Itemised Calls
View a complete record of all inbound and outbound calls, including calls currently in progress. Each call shows useful information such as duration, call quality, routing details, and the devices involved.
Call Recordings
Review recorded calls through an easy-to-use interface that clearly displays both sides of the conversation. All recordings are securely encrypted and stored across two UK data centres for added protection and reliability.
Selective Calls
For vulnerable users, the ability to restrict the numbers that can dial in, or the numbers that can be dialled, can be essential. These options are both available as standard.
Support
Faults & Security
Faults
Raise and track support requests directly through the control panel. All updates are kept in one place, making it easy to monitor progress and communicate with our support team while we investigate and resolve any issues.
Block List
Block unwanted callers with a few clicks. Numbers can be added manually or directly from your call history, helping you quickly stop nuisance, spam, or marketing calls from reaching your system.
Authentication Logs
View a history of device registrations and login activity across your account. Authentication logs can help identify connection issues, review account access, and support security investigations when required.
Fraud Prevention Alerts
Protect your account with automated fraud monitoring. Set spending limits and receive alerts by email or SMS if unusual call activity or unexpected usage is detected, allowing you to respond quickly.
Call Barring
Control which numbers can be called from your system. Restrict access to international destinations, premium-rate numbers, directory enquiries, or other number ranges to help manage costs and prevent misuse.