VoIP FAQ
FAQ
To help you feel comfortable with VoIP, here are some answers to common questions asked. We are only a phone call or email away if you have any questions of your own.
We normally have a VoIP account setup and usable the same working day.
We can port in existing UK geographic and some UK non-geographic numbers. We do not have support to port in freephone, premium rate of non-UK numbers.
We have access to over ¾ million UK numbers to choose from. We have numbers from most of the UK geographic area codes, as well a selection of 033 and 084 non-geographic options. Numbers are classed as bronze, silver or gold, depending on whether you need to secure a memorable number. Our numbers are supplied on a small monthly rental starting at 50 pence per month.
The time it takes can be a little complex. It depends on where the number is porting from, has it been ported before, and how many numbers are associated. So it’s not easy for us to give you a definitive general statement owing to the complexity. The soonest a number port can complete is 4 days, and the longest can be spanning 3 weeks. When you place a port you can specify you want it moved ASAP, or you can request a specific week day date in the future.
It isn’t possible to mix-and-match users within an account. They all need to be on the PAYG arrangement, or all have bundled minutes.
Bundled minutes are pooled across the users on that account. If you have 5 users with a bundled minutes subscription, the account as a whole, has access to a combined pool of minutes.
We simply charge pay as you go rates for excess minutes, or to destinations not included in the bundle.